{"id":84,"date":"2023-03-30T15:28:29","date_gmt":"2023-03-30T09:58:29","guid":{"rendered":"https:\/\/ssamiti.org\/sss_blog\/?p=84"},"modified":"2025-01-14T10:01:06","modified_gmt":"2025-01-14T10:01:06","slug":"frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/ssamiti.org\/help\/faqs\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

\u00a0 \u00a0\"\"<\/em><\/strong><\/p>\n

These are some of the queries I have received over the past one month. I have made it a point to\u00a0 answer every query received at support@ssamiti.org.<\/em><\/strong><\/p>\n

Here’s a copy-paste of some of the questions along with my answers. I have only made some amendments to hide the identity of the member.<\/em><\/strong><\/p>\n

Query\u00a0 – I want to add my mother to my policy as a beneficiary . Ho can I do that ?<\/span><\/p>\n\n

or<\/p>\n

Query :- I’M A RETIRED AIR FORCE OFFICER. LIKE TO JOIN THE ORGANISATION FOR MEDICAL PURPOSES. I HAVE A WIFE, MOTHER AND MOTHER-IN-LAW. I HAVE TRIED JOINING ON LINE BUT IT IS NOT WORKING. PL REVERT.<\/span><\/p>\n

or<\/p>\n

Query :- I paid the membership\u00a0and registration\u00a0 fees today. I wish\u00a0to take\u00a0a\u00a0medical\u00a0cover policy for Rs 5 lacs cover for myself only\/ The premium rates are for family coverage(1+3) . kindly advise the\u00a0premium payable for a single\u00a0person.\u00a0 .<\/span><\/p>\n

or<\/p>\n

Query – Does my wife also need to register ?<\/span><\/p>\n

Answer – A family , for insurance , is defined as 1+3 meaning Self, Spouse and two children below 25.<\/em><\/strong><\/span><\/p><\/blockquote>\n

In a group policy , a family of 1 or 4 members are charged the same premium amount. If you want to reduce the premium, the only way is to reduce the sum insured.<\/em><\/strong><\/span><\/p>\n

For mother , mother in law or siblings (and for anyone not coming under spouse and children below 25 years), <\/em><\/strong><\/span><\/p>\n

……there is a need to take separate membership and take a separate policy.<\/span> Their spouse and their children below 25 years will become beneficiaries of their families.<\/em><\/strong><\/span><\/p>\n

For joining , go to ssamiti.org click on membership<\/p>\n

\"\"<\/p>\n

Only the Policy holder needs to register. Spouse become a beneficiary . Spouse need not register separately.<\/span><\/p>\n

 <\/p><\/blockquote>\n

<\/h3>\n

Query\u00a0<\/strong><\/span><\/h3>\n

Sir,<\/p>\n

I have made the payment on 24 Mar but I have no intimation thereafter if my policy has been paid for and activated. The premium has been almost normal and comparable to the premium offered by other leading providers but I decided to stick to this being of common\u00a0interest.\u00a0<\/span><\/strong><\/div>\n
Would like to know the present status and further details of the policy.<\/span><\/strong><\/div>\n
<\/div>\n
Regard<\/div>\n
<\/div>\n
<\/div>\n
Answer<\/span><\/strong><\/div>\n
\n
I see your name in lot 5.\u00a0 \u00a0So health cover has started.<\/div>\n
\n
Please wait for e card ,policy documents etc. 15 days TAT is normal in group policies for receiving documents.<\/div>\n<\/blockquote>\n
\n
<\/div>\n
For pre-approval or in an emergency,<\/div>\n
<\/div>\n
Please send a copy of the old card and the receipt for this year<\/span> to the mail ids shown above in escalation matrix.<\/div>\n
<\/div>\n
\u00a0The contact numbers on the escalation matrix can also be used to seek help.<\/div>\n
<\/div>\n
Sending of Ecards may take time.<\/div>\n
<\/div>\n
Whatever be, the health cover has started and speaking from personal experience, raksha TPA is approving treatments based on old card and receipts.<\/strong> So, relax please. Cheers!<\/span><\/div>\n
<\/div>\n
for new members also , just the receipt should do for pre approvals from raksha tpa. The old card is only to ascertain if the policy holder is existing member or a fresher.<\/div>\n
<\/div>\n
Regards<\/div>\n
<\/div>\n
\n

Query<\/strong><\/span><\/h3>\n<\/div>\n<\/div>\n
\n

I deposited rs xxxxx\/- for policy yesterday?<\/span><\/strong><\/p>\n

When will I get my e card?<\/span><\/strong>
\nHow long will it take to ‘correct’ the status on dashboard?<\/span><\/strong><\/p>\n<\/p>\n

Answer<\/span><\/strong><\/h4>\n

As a group policy, Turn around Time ( TAT )from the time of deposit by the member with SSS to receiving all documents would be about 15 days.<\/span><\/p>\n

The health cover, however starts the day after deposit of amount with insurer by SSS. This may take 2 – 10 days depending on the making up of lots.<\/span><\/p>\n

\n

There is no manual update of website..once the lot wise list is published , the members dashboard is automatically updated.<\/span><\/p>\n<\/blockquote>\n

So if it is shown as policy not active ,it just means your money is yet to be deposited with the insurers.<\/span><\/p>\n

There is an escalation matrix that can be used to contact ODIN or raksha TPA for pre approval or admission in an emergency.<\/span><\/strong><\/span><\/p>\n

Along with medical reports <\/span>please send a copy of the old card and the receipt for this year<\/strong><\/em> to the mail ids shown above in escalation matrix.<\/span><\/p>\n

New members may send just the receipts from SSS.<\/span><\/p>\n

\n

Whatever be, the health cover has started and speaking from personal experience, Raksha TPA is approving treatments based on old card and receipts<\/span><\/p>\n<\/blockquote>\n

The escalation matrix and other instructions\/ information can also be accessed from ssamiti.org\/sss_blog\/<\/span><\/span><\/p>\n

Please quote your sss id in all correspondence<\/span><\/p>\n

\n<\/div>\n

Query<\/strong><\/span><\/h3>\n

Query :- Am trying to go through the Policy for 2023-24, but cannot read or download???<\/p>\n<\/p>\n

 <\/p>\n

Answer<\/span><\/strong><\/h4>\n

Can be downloaded from the Products Page<\/a><\/p>\n

\n

Query<\/strong><\/span><\/h3>\n

Query :-Where can I find escalation matrix ?<\/p>\n<\/p>\n

Answer<\/span><\/strong><\/h4>\n

Escalation Matrix Can be downloaded from the Products Page\u00a0\u00a0<\/a><\/p>\n

Also please check out\u00a0 here<\/a><\/p>\n

\n<\/div>\n

Query<\/span><\/span><\/h4>\n

can I have a list of networked hospitals in xyz place ?<\/p>\n<\/p>\n

Answer<\/span><\/span><\/h4>\n

please download from here<\/a><\/p>\n

A simple search of pdf file should work to home on to a particular city \/ state or hospital<\/p>\n

Or check out here<\/a>\u00a0 for a list with search feature.<\/p>\n

\n

Query<\/span><\/span><\/h4>\n

How do I ascertain that My card is a valid one ?<\/p>\n<\/p>\n

Answer<\/strong><\/span><\/h4>\n

Here’s a brief note on what your E-card Contains.<\/p>\n

<\/p>\n

\n

Note<\/span><\/strong><\/p>\n

I am not at all comfortable with Whatsapp Groups . Will help if further queries if any can be posted here in comments. For individual queries,\u00a0 that may not be of interst to all, you can write to my personal email id colmurali@gmail.com<\/p>\n

Thanks<\/p>\n

\"\"<\/p>\n

\n

 <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u00a0 \u00a0 These are some of the queries I have received over the past one month. I have made it a point to\u00a0 answer every query received at support@ssamiti.org. Here’s a copy-paste of some of the questions along with my answers. I have only made some amendments to hide the identity of the member. Query\u00a0 […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-84","post","type-post","status-publish","format-standard","hentry","category-faqs"],"_links":{"self":[{"href":"https:\/\/ssamiti.org\/help\/wp-json\/wp\/v2\/posts\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ssamiti.org\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ssamiti.org\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ssamiti.org\/help\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ssamiti.org\/help\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":1,"href":"https:\/\/ssamiti.org\/help\/wp-json\/wp\/v2\/posts\/84\/revisions"}],"predecessor-version":[{"id":165,"href":"https:\/\/ssamiti.org\/help\/wp-json\/wp\/v2\/posts\/84\/revisions\/165"}],"wp:attachment":[{"href":"https:\/\/ssamiti.org\/help\/wp-json\/wp\/v2\/media?parent=84"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ssamiti.org\/help\/wp-json\/wp\/v2\/categories?post=84"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ssamiti.org\/help\/wp-json\/wp\/v2\/tags?post=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}